Airline Industry

Headed to San Diego and then Orange County for meetings. The last year I have flown out of Sacramento about 50 times. One thing that consistantly puzzles me is how the airline industry has been able to survive in such a competitive environment with such terrible customer service. I guess that speaks volumes about folks at places like Jet Blue who have tried to brand themselves as customer service specialists. To some degree it has paid off for Jet Blue, and others like Southwest. Today the lines are long with weekend travelers and 3 of the 4 security screening points are operating. Sacramento seems to be out growing its airport.